Standard shipping is free on every order, and your order arrives 11 to 17 business days after you place it. Effective November 3, 2026.
How long it takes
| Step | Time |
|---|---|
| Making or printing your item to order at our production partners in China | 3 to 5 business days |
| Tracked shipping from China to your door | 8 to 12 business days |
| Total from order to doorstep | 11 to 17 business days |
Business days are Monday to Friday, excluding US federal holidays. Orders placed after 5:00 PM Arizona time (MST, no daylight saving) count as the next business day.
Example. You order on Monday, June 1, at 6:00 PM Arizona time. That is after the cut-off, so the order counts from Tuesday, June 2. Production finishes between Thursday, June 4 and Monday, June 8. Delivery lands between Tuesday, June 16 and Thursday, June 25 (Friday, June 19 is a federal holiday).
Where we ship
We ship to all 50 states, Washington, DC, and Puerto Rico. We do not ship to APO/FPO/DPO addresses, US territories other than Puerto Rico, PO boxes, or addresses outside the United States. If an order is placed to an address we cannot ship to, we cancel it and refund it in full.
What it costs
| Service | Cost |
|---|---|
| Standard shipping, tracked | Free on every order |
| Expedited shipping | Not offered |
Nothing is due on delivery. Our items are made in China and imported. We pay the import duties and customs fees ourselves, so there is nothing to pay at your door. If a carrier ever asks you for a duty or customs payment, do not pay it: email us and we settle it, or refund you if you already paid.
Tracking
You get a tracking number by email when your order leaves the production facility. Tracking can take 24 to 48 hours to show the first scan, and it may update less often while the parcel is in international transit.
Cancelling an order
You can cancel within 12 hours of placing the order. Email support@inspireprintglobalpte.online with CANCEL in the subject line and your order number. After 12 hours production has started and the order cannot be stopped; you can still return it under the returns policy.
Delays
If we cannot ship your order within the time stated above, we email you before that date with a new estimate, and you can cancel for a full refund at any point before it ships. If you do not answer, we cancel and refund the order rather than keep you waiting. This follows the FTC Mail, Internet, or Telephone Order Merchandise Rule.
Lost or stolen packages
- Check the tracking page for the delivery scan and any note about where the package was left.
- Ask household members and neighbors, and check with your building office.
- Wait 2 business days after the delivery scan; carriers sometimes scan early.
- Email us with the order number. We open a trace with the carrier.
- If the carrier confirms the package is lost, we remake and reship at no cost to you, or refund if you prefer.
Wrong address
Check the address at checkout. If you notice a mistake, email us within 12 hours and we fix it before production. If a package comes back to us because the address was wrong, we reship once at no cost; a second reshipment is charged at the carrier's rate.
Where your order ships from
Every item is made or printed to order by our production partners in China and shipped from there to you with tracking. Returns go somewhere else, to our returns center in Coppell, Texas. See Returns and refunds.
Contact details
Email: support@inspireprintglobalpte.online
Phone: +1 832-417-6039, Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Mailing address: VERDAN FULFILLMENT LLC, 212 N 2nd St Ste 100, Richmond, KY 40475 (mailing address, not a store, and not where returns go)
Returns center: 850 North Lake Dr, Coppell, TX 75019