The cover
What exactly am I buying?
One duvet cover. It is 100% polyester brushed microfiber with an invisible side zipper, and the design is printed on the front panel by dye-sublimation. The insert, sheets, and pillowcases are not included.
Is the print on both sides?
No. The drawing is on the front only. The back is plain fabric in the base color you chose.
What is the difference between White and Cream?
The base fabric. Our print partner offers the microfiber cover with a solid white back or a natural (cream) back. Every product photo shows the white cover, including the photos shown on the Cream option, because there is no photograph of the cream version yet. If the shade matters to you, order White.
Are the illustrations hand-drawn?
They are digital illustrations. A few of them carry stylized lettering that is hard to read at a distance; the product page says so where that applies, and the close-up photo shows the lettering as it prints.
How big is the drawing on the cover?
Roughly the size of a pillow, centered on the front. The rest of the cover is plain. The four-sizes photo on each product page shows the drawing on all four sizes.
Sizes
What are the measurements?
Twin 68 × 88 in · Twin XL 68 × 92 in · Queen 88 × 88 in · King 104 × 88 in. Pre-made covers can vary by up to 3 inches. Measure your insert before you order; the size and care guide explains how.
Can I order a custom size or a custom drawing?
No. We sell the four sizes and the designs on the site.
Printing and shipping
Where is it made?
The cover is printed and sewn to order by our print partner in Hendersonville, North Carolina. We do not know or claim the country where the blank fabric was woven.
How long until it arrives?
Printing takes 3 to 5 business days. Shipping inside the United States takes 3 to 8 business days. Together, plan on 6 to 13 business days from the day you order. The shipping policy has a worked example.
What does shipping cost?
Standard shipping is free on every order to all 50 states, Washington, DC, and Puerto Rico. We do not ship to APO/FPO/DPO addresses, US territories other than Puerto Rico, PO boxes, and addresses outside the United States.
Will I get tracking?
Yes. The tracking number is emailed to you when the cover leaves the print facility.
Will I pay customs or any fee on delivery?
No. The cover ships from inside the United States. Nothing is due when it arrives.
Cancellations and returns
Can I cancel?
Yes, within 12 hours of placing the order. After that the print partner has started on it and we cannot stop it. Email us with CANCEL in the subject line.
Can I return it?
Yes, within 30 days of delivery, as long as it is unused, unwashed, and in the original packaging. You pay the return shipping unless the cover arrived damaged, misprinted, or wrong, in which case we pay. There is no restocking fee. Details are in Returns and refunds.
Where do returns go?
To our returns address in Midway, Georgia, after you email us for authorization. Never to the print facility.
What if the cover arrives damaged or with a printing flaw?
Email two photos within 30 days of delivery. We replace it or refund it, our choice after seeing the photos, and you do not pay to send it back.
Contact
Why is there no phone number?
We do not run a phone line. A person reads email Monday to Friday, 9:00 AM to 5:00 PM Eastern Time and answers within 1 business day.
Email: support@inspireprintglobalpte.online
Mail and returns: LUCY WATKINS FUNY LLC, 173 River Birch Ln, Midway, GA 31320 (mailing and returns address, not a store)
Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Phone: none. We do not run a phone line; email is the only support channel.