You have 30 days from delivery to return or exchange an item that is unworn, unwashed, and has its original tags and packaging. Return shipping is free. Effective November 3, 2026.
Summary
| Question | Answer |
|---|---|
| How long do I have? | 30 days from the delivery date on the tracking page |
| What condition? | Unworn, unwashed, with tags attached and in the original packaging |
| Who pays return shipping? | We do. We send you a prepaid return label to download and print |
| Can I exchange instead? | Yes, for a different size, color or design |
| Restocking fee? | None |
| Where does it go? | Our returns center, 850 North Lake Dr, Coppell, TX 75019 |
| Do I need to email first? | Yes. Returns without an authorization email are not refunded |
| When is the refund issued? | 7 business days after the return arrives, to the original payment method |
Damaged, misprinted, or wrong item
We replace or refund it and you do not pay to send it back.
- Email support@inspireprintglobalpte.online within 30 days of delivery with your order number and two photos: the whole item and the problem.
- We reply within 1 business day with a replacement or a refund. In most cases we do not need the item back.
- If we do need it back, we send a prepaid label.
Changed your mind, or ordered the wrong size
We accept returns for items you simply changed your mind about, on the same terms.
- Email us within 30 days of delivery with your order number and the reason. We reply with a return authorization within 1 business day.
- Pack the item in its original packaging with the tags attached. It must be unworn and unwashed. Pet hair, smoke smell, deodorant or makeup marks, or wash marks mean we cannot refund it.
- We send you a prepaid return label. Print it, put it on the parcel, and drop it off. Return shipping is free; you never pay postage to send an item back.
- We inspect it and issue the refund within 7 business days after it arrives. Your bank may take 3 to 10 business days to post it.
Exchanges
We accept exchanges for a different size, color or design. Email us within 30 days of delivery with your order number and what you would like instead. We send a prepaid label for the item you have, and we make the replacement once the original is scanned by the carrier. If the new item costs more, we email you a link for the difference; if it costs less, we refund the difference.
Who pays what
| Situation | Return shipping | Refund |
|---|---|---|
| Arrived damaged or with a print or knit flaw | We pay, or no return needed | Full, or replacement |
| Wrong design or size sent | We pay | Full, or replacement |
| Wrong size ordered | We pay | Full product price, or an exchange |
| Changed your mind | We pay | Full product price |
| Worn, washed, tags removed, or returned after 30 days | Not accepted | None |
Cancellations
Cancel within 12 hours of ordering for a full refund. After that the item is in production. See the shipping policy.
Refund method and timing
Refunds go back to the payment method you used. We issue them within 7 business days after the return arrives at our returns center, or within 1 business day of approving a no-return claim. Banks and card issuers take 3 to 10 business days to post the credit.
Return address
VERDAN FULFILLMENT LLC, returns
850 North Lake Dr, Coppell, TX 75019
Send returns here, and only after you have an authorization email. Do not send returns to our mailing address in Richmond, Kentucky; it cannot process them.
Contact details
Email: support@inspireprintglobalpte.online
Phone: +1 832-417-6039, Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Mailing address: VERDAN FULFILLMENT LLC, 212 N 2nd St Ste 100, Richmond, KY 40475 (mailing address, not a store, and not where returns go)
Returns center: 850 North Lake Dr, Coppell, TX 75019